Terms & Conditions

TERMS AND CONDITIONS

We know you are excited to receive your order. Bogarts endeavours to deliver within 7 working days but may take up to 21 working days for delivery.

All prices are subject to change without prior notice. Bogarts will contact the customer should an ordered item not be in stock and the new stock is differently priced to make arrangements.

Exchanges and returns


We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products bought from Bogarts itself and from Third Party Sellers.

You are responsible for packing the return product safely & securely to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

This Policy forms part of the Bogarts Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

1: Unwanted products

You can return an unwanted product to us at no charge, provided:

  • it is undamaged and unused, with the original labels and stickers still attached;
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
  • it is not missing any accessories or parts; and
  • you log a return via email within 3 days of delivery to you of the unwanted product. After 3 days, you can only return a product if it is defective.

We reserve the right to refuse a return, if the unwanted product (or its packaging) is returned damaged, not in a re-saleable condition or missing any accessories or parts.

Changed your mind?

Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:

  • a digital product such as an eBook, electronic voucher, gaming code or other digital download;
  • an audio or video recording or computer software that has been unsealed;
  • a newspaper, periodical, magazine or book;
  • a foodstuff, beverage or other product intended for everyday consumption;
  • a beauty product or fragrance which has been used; or
  • a product which has been personalised for you or made to your specifications.

We will collect the product from you at a charge of R75.00. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference). You will receive email notification once your return has been received at our warehouse.

Want to exchange?

Products can be exchanged for a different size or colour variation, provided that such variation is available. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not available, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference). You will receive email notification once your return has been received at our warehouse.

We reserve the right to inspect the product to validate your return.

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in paragraph 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

2: Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 24 hours of such delivery / collection by sending us an email.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). You will receive email notification once your return has been received at our warehouse.

3: Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product; and
  • where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).

You can do so by logging a return via email, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.

Please provide all accessories and parts that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. See section 5 below for more information on this.

Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 month period.

Bogarts is under no obligation to provide you with a credit, repair / replacement, as your remedy lies with the supplier or manufacturer. However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund directly from us.

Vouchers & Coupons

Where you have used a Coupon to purchase a product that you later return for a refund in accordance with this Policy, we will provide you with a replacement Coupon and will credit your account for that portion of the purchase price which you paid via one of our other payment methods (or refund you if that is your preference).

However, wherever you have used a Voucher to purchase a product that you later return for a refund in accordance with this Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Voucher, but we will credit your account.

5:  Charges

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we reserve the right (subject to applicable law) only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this Policy, you may be liable to reimburse Bogarts for the cost of collecting the product from you and the cost of having the product returned to you.

Under no circumstances will donations be refunded.

Missing items

Contact us either by E-mail: ( admin@bogarts.xyz within 24 hours of the delivery having taken place. Please provide your full details, including your order number, delivery address and other particulars.

Shipping

Deliveries are made during business hours Monday to Friday only. There is a standard shipping fee of R105.00. Please ensure that the parcel can be received at the arranged time as an additional delivery fee of R105.00 will be charged in the event of the delivery being rescheduled due to the recipient not being available, payable before the next shipment.
Delivery fees for our catering and party section includes shipping to and collection from designated address.


Cancellations

You are entitled to cancel your order prior to the point at which it is shipped for delivery. Should you wish to cancel your order thereafter you can do so in accordance with our returns policy.

Send an email to admin@bogarts.xyz to cancel an item or a complete order.

If the order has not yet been processed, it can simply be canceled.

If it has been processed, you have the option of a credit or a full refund.


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